This shipping policy applies to USA orders. By ordering, you agree to the terms below.
Rates are calculated at checkout and displayed before payment.
- Transit Time: 3–5 business days (Mon–Fri).
- Cut-off Time: 5 PM EST (New York).
- Handling Time: 1–2 business days (Mon–Fri).
We use UPS, USPS, or FedEx for shipping.
Address changes must be requested within 24 hours of ordering. Once in transit, changes are unavailable.
Cancel orders before dispatch. If dispatched, refer to our refund policy.
Reject damaged parcels if possible. For delivered damage, contact customer service immediately.
- Processing: 1–2 business days, may include delays.
- Transit: 1–5 business days (varies by manufacturer location).
- Tracking: Sent via email after dispatch.
- Coordination: Fulfilled by external partners; we communicate delays promptly.
This policy applies to USA orders. International orders may incur customs duties, taxes, and additional fees, with customers responsible for compliance.
Tracking details are emailed after dispatch. Contact us for tracking issues.
Email support@PetCareJacket.com for shipping questions. By ordering, you acknowledge and agree to these policies.
